PMBOK指南(第5版)第十章习题

导读:1.Youareworkinghardtobeanexcellentprojectmanager.Butyoufoundthatyouhaveatendencytocomeupwithadecisiononyouownjudgment.Ifyouwishtoapproachanissuebystandinginothers’shoes,whatshouldy

PMBOK指南(第5版)第十章习题

1. You are working hard to be an excellent project manager. But you found that you have a

tendency to come up with a decision on you own judgment. If you wish to approach an issue

by standing in others’ shoes, what should you do? A. Empathic listening skills B. Speaking skills C. Presentation skills D. Active listening skills

1. 你在努力成为一个优秀PM,你发现自己习惯直接下结论。你想多从别人角度看问题,

应该发展哪项技能? A. 换位的倾听技巧 B. 演说技巧 C. 演示技巧 D. 积极倾听技巧

2.The MOST likely result of communication blockers is that: A. the project is delayed. B. trust level is enhanced. C. conflict occurs.

D. senior management is displeased. 2. 沟通出现障碍时最可能的结果是: A. 项目被延迟 B. 增强了信任 C. 出现冲突

D. 高级管理层很生气

3. What is one of the most important skills a project manager can have? A. Negotiation skills B. Influencing skills C. Communication skills D. Problem-solving skills

3. 项目经理应该具备的最重要的技能是下列哪一种技能? A. 谈判 B. 影响 C. 沟通 D. 解决问题

4.How much of Project Manager's time is spent on Communication? A. 50 % B. 90% C. 30 %

D. 40 % --60 %

4. 项目经理花在沟通上的时间占多少? A.50% B. 90%

C.30%

D.40%一60%

5.Projects, by their nature, requires that:

A. Communications be limited to facts regarding the product, schedule, quality, and cost

B. Communications be closely controlled so that competing project managers will not get an unfair advantage

C . The project manager be the focal point of communications between the customer, top

management, line managers, and project personnel

D. All project reports are shared externally and internally 5. 项目的特性要求:

A.沟通局限于有关产品、进度、质量和成本的事实

B.应当严格控制沟通,以便不让竞争的项目经理得到不公正的优势 C.项目经理是客户、高级管理层、职能经理和项目成员之间沟通的焦点 D.所有项目报告部要在内部和外部共享

6.When a project manager is engaged in negotiations, non-verbal communication skills are of: A. little importance. B. major importance.

C. importance only when cost and schedule objectives are involved. D. importance only to ensure you win the negotiation. 6. 当一位项目经理在谈判时,非口头沟通技巧: A.不怎么重要 B.很重要

C.只有当谈判中包括成本和进度目标时才重要 D.只有当确定你赢得谈判胜利时才重要

7.Filtering is a concept that occurs when:

A. a technique used in conjunction with a project communication plan B . the supervisor performs verification and documentation of the results of a

communications message

C. a large portion of the message was lost in upward or downward communications between

a subordinate and supervisor D. A and B

7. 过滤是何时发生的一个概念:

A.是和项目沟通计划一起使用的一个技术

B.当监督人对一个沟通讯息的结果进行核实和归档时

C.在下级与上级之间的向上或向下沟通中,丢失了讯息的大部分 D.A 和B

8 . A team member violated the ground rule the first time. What type of communication

method will the project manager use with the team member? A. Formal verbal. B. Formal written. C. Hallway discussion. D. Informal written.

8. 一个团队成员第一次违反了基本规则。项目经理对他应该采用什么类型的沟通方法? A. 正式口头 B. 正式书面 C. 走廊交谈 D. 非正式书面

9.A team member violated the ground rule the second time. What type of communication

method will the project manager use with the team member? A. Informal verbal. B. Formal written. C. Hallway discussion. D. Informal written.

9. 一个团队成员第二次违反了基本规则。项目经理对他应该采用什么类型的沟通方法?

A. 非正式口头 B. 正式书面 C. 走廊交谈 D. 非正式书面 10.Which of the following is true regarding communication within a project environment?

A. The project manager must assume the primary burden of responsibility to ensure that

messages sent have been received.

B. Effective meetings, a war room, and a tight matrix promote effective communication

C. If a project consists of 12 people, 48 potential channels of communication exist. D . Most project managers spend 30 percent of their working hours engaged in

communication.

10. 在项目环境下,下列有关沟通的论述哪一个是正确的: A.项目经理必须承担主要责任,以确保发出的讯息已经收到 B.有效的会议、\作战室\和紧密型矩阵可以促进有效的沟通 C.如果一个项目由12 人组成,则存在42 个潜在的沟通渠道 D.大多数项目经理花费30%的工作时间用于沟通

11.Under a seller agreement, formal, written correspondence with the seller is required when:

A. change to the project is issued.

B. meeting with the seller’s management is held. C. seller is asked for supporting information. D. there is a follow up to a conversation.

11. 根据提供商的协议,正式的,与提供商之间书面信件沟通在何时被要求? A. 项目的变更被发布 B. 会见提供商的管理层时 C. 提供商要求支持信息时 D. 深入沟通时

12.Formal, written correspondence with the customer is required when: A. defects are detected

B. the customer requests additional work not covered under contract C. The project has a schedule slippage D. the project has cost overruns

12. 在下列哪种情况下需要与客户进行正式的书面通信 A.检查出了缺陷

B.客户要求合同没有包括的额外工作 C.项目进度拖延 D.项目有成本超支

13.The reengineering project started in an organization of 5,000 employees. The project

team is composed of each representative from each organization. The best way to identify

and satisfy project information needs of stakeholders is A. Communication management Plan

B. Communication and Responsibility Matrix C. Staffing and resource management Plan D. OBS

13. 在一个有5000 名雇员的组织中开始进行一个重组项目。项目队伍由每个组织单位中

一名代表组成。识别和满足利害关系者对项目信息需求的最好方式是: A.沟通管理计划 B.沟通和责任矩阵

C.人员分配和资源管理计划 D.组织分解结构(OBS)

14.Extensive use of ___ communication is most likely to aid in solving complex problems. A. verbal B. written C. formal D. non-verbal

14. 广泛使用( )沟通很可能有助于解决复杂问题。 A.口头 B.书面 C.正式

D.非口头的

15.The project has a problem with personnel performance. This is best handled through:

A. Formal written communication B. Formal verbal communication C. Informal written communication D. Informal verbal communication

15. 项目人员表现存在问题、这种问题最好通过下列哪种方法解决, A.正式的书面沟通 B.正式的口头沟通 C.非正式书面沟通 D.非正式口头沟通

16 . In person-to-person communication, messages are sent on verbal levels and nonverbal levels

simultaneously. As a general rule, what percentage of the message actually is sent through nonverbal cues? A. 5%-15% B. 20%-30% C. 40 %-50 %

D. Greater than50%

16. 在人对人的沟通中,讯息同时通过口头和非口头传送.作为一个一般规则,通过非

口头暗示传送的讯息占多少百分比: A.5%_15% B.20%_30% C.40%_50% D.高于50%

17.Communication under a contract should tend toward: A. Formal written communication B. Formal verbal communication C. Informal written communication D. Informal verbal communication 17. 按合同进行的沟通应当趋向于: A.正式的书面沟通 B.正式的口头沟通 C.非正式书面沟通 D.非正式口头沟通 18.. Feedback is:

A. Acknowledgement that a message was received. B. Agreement with the message. C. Always received.

D. An inefficient waste of time.

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